How Tabao Us works.

Once we onboard your business, you get two links. The first is your customer-facing storefront at tabaous.com/{your-slug} where customers browse your menu, place orders, and pay. The second is your private manage dashboard at manage.tabaous.com/{your-code} where you run the business.

We hand you both during the in-person onboarding visit, along with your initial password. Change the password from Settings the first time you log in.

Your menu has three layers: categories group your items, items are what customers buy, and modifiers let customers customise an item (size, sweetness, add-ons).

• Categories: created from the Menu page. Drag to reorder. Hide a category to remove a whole section from the storefront.
• Items: each item has a name, description, price, photo, and category. Items can have variants (e.g. Small / Medium / Large with different prices).
• Modifiers: define modifier groups once (Toppings, Sweetness, Size) and attach them to any item. Customers see the modifiers when they tap Add to cart.

Watch the tutorial on creating a category and item, and the modifier walkthrough, to see this in action.

Run out of an item? Mark it unavailable from the manage dashboard. The item stays on your menu but customers cannot order it. Toggle it back on the moment you restock.

Hiding an item is different. Hidden items disappear from the storefront entirely. Use it for seasonal items or anything you want to keep configured but not visible right now.

Every order moves through four statuses: paid → preparing → ready for pickup → completed. You move it forward from the Orders page; the customer is notified at each step.

• Paid: customer has paid and confirmed. You get a Telegram alert immediately.
• Preparing: you are working on the order. Mark it from the order detail view.
• Ready for pickup: customer gets a Telegram message telling them to come collect.
• Completed: order is closed. It moves to the history list.

Cancelling a paid order triggers an automatic Stripe refund back to the customer's original payment method.

Tabao Us runs payments through your own connected Stripe account. Customers can pay by PayNow, card, or GrabPay. Confirmation is automatic and refunds are one click.

Owners get Telegram alerts for every new order, payment failure, and customer message. Link your Telegram account once from Settings, and the bot sends you a unique link to authorise.

Customers receive email confirmation when they pay (if they provided an email), and Telegram messages when their order is ready and when it is completed (if they linked their Telegram during checkout).

Promo codes can be a percentage discount or a flat dollar amount. Set an expiry date and a usage cap to control them. Customers enter the code at checkout.

The loyalty programme rewards customers with points per dollar spent. They redeem points for discounts on future orders. Configure the points-per-dollar ratio and the redemption rate in Settings.

Set the days and times your storefront accepts orders. Outside business hours, customers see a closed banner and cannot check out. Update hours any time and changes take effect immediately.

WhatsApp us at +65 8083 6924 or email hello@tabaous.com. Most questions get answered the same day.