Customer Storefront Terms

TABAOUS PTE. LTD. (UEN 202611389H) (the "Company", "Tabao Us", "we" or "us") operates a software platform that allows independent businesses (each a "Merchant") to host an online storefront and accept orders. When you place an order on a storefront hosted on or under the tabaous.com domain, you are entering into a contract for the sale and purchase of goods or services with the Merchant identified on that storefront, not with the Company. The Company is not the seller, manufacturer, importer, distributor or fulfiller of any product or service offered on a storefront and does not take title to, store, prepare, package or deliver any product.

The Merchant is solely responsible for the accuracy of all menu, pricing, allergen, ingredient, nutrition, packaging, hygiene, fulfilment, delivery and after-sales information published on its storefront, and for compliance with all applicable laws (including the Sale of Goods Act 1979, the Consumer Protection (Fair Trading) Act 2003 and the Singapore Food Agency regulations).

An order placed on a storefront is an offer to purchase from the Merchant on the terms displayed at checkout. The Merchant may, in its discretion, accept or reject the order. Acceptance occurs when the order is confirmed by the Merchant or when payment is captured by Stripe, whichever occurs earlier. All prices are inclusive of GST where indicated and are exclusive otherwise.

Payments on a Merchant's storefront are processed by Stripe Singapore Pte. Ltd. and its affiliates ("Stripe") on the Merchant's behalf, through a Stripe Connect connected account that the Merchant has registered with Stripe through the platform. Settlement is made by Stripe to the Merchant under Stripe's own agreements with the Merchant. By submitting payment information you authorise Stripe to charge the relevant amount to your selected payment method. The Company does not act as a payment institution, money transmitter, escrow agent or trustee, does not receive customer funds, and does not receive, hold or store your card number, CVV or PayNow account credentials.

Fulfilment timeslots, pickup windows, delivery scope and any associated fees are set by the Merchant and displayed at checkout. You are responsible for being available at the time and place stated, for providing accurate contact details, and for collecting your order on time. The Merchant may impose a no-show fee or refuse to refund unclaimed orders in accordance with its own policy. Any complaint regarding fulfilment must be raised with the Merchant in the first instance.

Refund, cancellation and exchange terms are set by the Merchant. The Company does not, and is not required to, intervene in any dispute between you and a Merchant. Where a Merchant cancels a paid order, the refund will be processed by Stripe under the relevant payment terms; the timing of receipt depends on Stripe and your bank.

If you have a dispute with a Merchant that you cannot resolve directly, you may notify us at hello@tabaous.com. We may, in our sole discretion and without obligation, share information about the dispute with the Merchant or take action under our agreements with the Merchant. We are not obliged to act as an arbiter or to compensate you in any circumstances.

When you place an order, the Merchant collects your personal data (such as your name, mobile number and any optional email or Telegram identifier) for the purposes of processing and fulfilling the order, and for related communications. The Merchant is the data controller in respect of that personal data. The Company processes that personal data on the Merchant's behalf as a data intermediary in accordance with our Privacy Policy at https://tabaous.com/privacy. By submitting an order you consent to receive transactional notifications about your order by SMS, email and (where you have linked Telegram) by Telegram.

To the maximum extent permitted by law, the Company makes no representation or warranty in respect of any product or service offered by any Merchant, including as to safety, quality, allergen content, fitness for purpose, hygiene, freshness, accuracy of description, or compliance with law. All such representations and warranties are made (if at all) by the Merchant. You release and discharge the Company from any claim arising from any product or service offered by any Merchant, except to the extent that such release is prohibited by mandatory Singapore law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE LOSS, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH ANY ORDER PLACED ON A STOREFRONT OR THE OPERATION OF THE PLATFORM. THE COMPANY'S AGGREGATE LIABILITY TO ANY CUSTOMER IN CONNECTION WITH ANY SINGLE ORDER SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THAT ORDER.

Nothing in these Customer Storefront Terms excludes or limits any liability that cannot be excluded or limited under Singapore law.

These Customer Storefront Terms are governed by the laws of the Republic of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with them.

For questions about a specific order, please contact the Merchant directly. For questions about the platform itself, contact TABAOUS PTE. LTD. at hello@tabaous.com or +65 8083 6924.