Customer Storefront Terms

TABAOUS PTE. LTD. (UEN 202611389H) (the "Company", "Tabao Us", "we" or "us") operates a software platform that allows independent businesses (each a "Merchant") to host an online storefront and accept orders. When you place an order on a storefront hosted on or under the tabaous.com domain, you are entering into a contract for the sale and purchase of goods or services with the Merchant identified on that storefront, not with the Company. The Company is not the seller, manufacturer, importer, distributor or fulfiller of any product or service offered on a storefront and does not take title to, store, prepare, package or deliver any product.

The Merchant is solely responsible for the accuracy of all menu, pricing, allergen, ingredient, nutrition, packaging, hygiene, fulfilment, delivery and after-sales information published on its storefront, and for compliance with all applicable laws (including the Sale of Goods Act 1979, the Consumer Protection (Fair Trading) Act 2003 and the Singapore Food Agency regulations).

The trading name of the Merchant you are ordering from is shown on the storefront before you place your order, together with any contact channel the Merchant has chosen to publish. If you cannot identify or reach the Merchant about an order, contact us and we will help you reach them or take action under our agreements with the Merchant.

An order placed on a storefront is an offer to purchase from the Merchant on the terms displayed at checkout. The Merchant may, in its discretion, accept or reject the order. Acceptance occurs when the order is confirmed by the Merchant, when payment is captured by Stripe, or, where you pay the Merchant directly by PayNow, when the Merchant confirms your payment, whichever occurs earliest. The total price you pay, including the item price and any delivery fee, packaging fee or service fee, and any GST the Merchant charges, is shown before you commit to the order at checkout, and the Merchant will not add mandatory charges after that point. Where a Merchant is registered for GST, its displayed prices include GST at the prevailing rate; where a Merchant is not GST-registered, no GST is charged.

How you pay depends on the storefront. Some Merchants accept automated payments: your card or PayNow payment is then processed by Stripe Singapore Pte. Ltd. and its affiliates ("Stripe") on the Merchant's behalf, through a Stripe Connect connected account the Merchant has registered with Stripe through the platform, and settlement is made by Stripe to the Merchant under Stripe's own agreements with the Merchant. Other Merchants accept manual PayNow payments: you then pay the Merchant directly by scanning the Merchant's own PayNow QR code, the funds go straight to the Merchant's own account, and the Merchant confirms receipt. In either case, the Company does not act as a payment institution, money transmitter, escrow agent or trustee, does not receive, hold or settle your payment, and does not receive, hold or store your card number, CVV or PayNow account credentials. Where you pay by PayNow, your own bank's terms govern the transfer.

Fulfilment timeslots, pickup windows, delivery scope and any associated fees are set by the Merchant and displayed at checkout. You are responsible for being available at the time and place stated, for providing accurate contact details, and for collecting your order on time. The Merchant may impose a no-show fee or refuse to refund unclaimed orders in accordance with its own policy. Any complaint regarding fulfilment must be raised with the Merchant in the first instance.

Refund, cancellation and exchange terms are set by the Merchant, including the point up to which you may cancel an order, for example before the Merchant starts preparing it. There is no general statutory cooling-off period for ordinary online food orders in Singapore, and prepared or perishable food is not subject to cancellation rights of that kind. Separately, the food a Merchant supplies must match its description and be of the quality you would reasonably expect. Where food does not conform to your order, you have rights under the Consumer Protection (Fair Trading) Act 2003 against the Merchant as the supplier, and the Merchant's own terms cannot exclude or reduce those rights. For prepared food a replacement or refund is the usual remedy. The Company does not, and is not required to, intervene in any dispute between you and a Merchant. Where a Merchant on an automated-payments storefront cancels or refunds a paid order, the refund is processed by Stripe under the relevant payment terms, and the timing of receipt depends on Stripe and your bank. Where you paid a Merchant directly by PayNow, any refund is made by the Merchant directly to you, for example by a PayNow transfer back; the Company does not process, hold or guarantee that refund.

If you have a dispute with a Merchant that you cannot resolve directly, you may notify us at hello@tabaous.com. We may, in our discretion, share information about the dispute with the Merchant, and we may suspend or remove a Merchant that we find is selling unsafe or non-conforming food or engaging in unfair practices. We do not act as an arbiter between you and a Merchant and we are not obliged to compensate you. You keep your right to approach the Consumer Association of Singapore (CASE) for mediation, and to pursue any other remedy available to you under Singapore law.

When you place an order, the Merchant collects your personal data (such as your name, mobile number and any optional email or Telegram identifier) for the purposes of processing and fulfilling the order, and for related communications. The Merchant is the data controller in respect of that personal data. The Company processes that personal data on the Merchant's behalf as a data intermediary in accordance with our Privacy Policy at https://tabaous.com/privacy. By submitting an order you consent to receive transactional notifications about your order by SMS, email and (where you have linked Telegram) by Telegram.

To the maximum extent permitted by law, the Company makes no representation or warranty in respect of any product or service offered by any Merchant, including as to safety, quality, allergen content, fitness for purpose, hygiene, freshness, accuracy of description, or compliance with law. All such representations and warranties are made (if at all) by the Merchant, and the Merchant carries the statutory duties of a supplier under the Consumer Protection (Fair Trading) Act 2003 and the Sale of Goods Act 1979. You release the Company from any claim arising from a product or service offered by a Merchant. This release applies only to the Company and does not affect any right or remedy you have against the Merchant, and nothing in these terms excludes or limits any right that cannot be excluded or limited under mandatory Singapore law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE LOSS, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH ANY ORDER PLACED ON A STOREFRONT OR THE OPERATION OF THE PLATFORM. THE COMPANY'S AGGREGATE LIABILITY TO ANY CUSTOMER IN CONNECTION WITH ANY SINGLE ORDER SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THAT ORDER.

Nothing in these Customer Storefront Terms excludes or limits any liability that cannot be excluded or limited under Singapore law.

These Customer Storefront Terms are governed by the laws of the Republic of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with them.

For questions about a specific order, please contact the Merchant directly. For questions about the platform itself, contact TABAOUS PTE. LTD. at hello@tabaous.com or +65 8083 6924.